Privacy Policy
This policy is a working draft. Items shown in [square brackets] are still to be completed by Universal Dental Lab, and the policy should be reviewed by legal counsel before it is relied upon.
Who this policy covers
This Privacy Policy explains how Universal Dental Lab ("we," "us," or "our") collects, uses, and shares information when a dental professional or practice uses this website or contacts us. Our services are business-to-business — we work with dental practices, not patients — and this policy describes the limited information we handle in that context.
Universal Dental Lab is located at 132 W. Verdugo Ave, Burbank, CA 91502. The legal entity name and any additional operating names are [to be confirmed by Universal Dental Lab].
Information we collect
When you submit a form on this site (for example, to open an account, request a quote, or ask a question), we collect the details you provide: your name, work email, phone number, practice name, city and state, case volume, how you prefer to send cases, any message you write, and whether you are interested in the partner scanner program.
We also collect limited technical information automatically through website analytics, such as your approximate location, device and browser type, and the pages you visit. We do not collect payment card details or patient health records through this website.
How we use your information
We use the information you provide to respond to your inquiry, set up and manage your lab account, coordinate and produce your cases, and communicate with you about your work. We use technical and analytics information to understand how the site is used and to improve it.
We do not sell your personal information, and we do not use it for advertising to consumers.
Cookies and analytics
This site may use cookies and similar technologies for basic functionality and for analytics. Where analytics is enabled, we use Google Analytics to measure site usage; Google may set its own cookies and process data in accordance with its policies.
You can control cookies through your browser settings. The specific analytics and cookie tools in use, and any consent banner, are [to be confirmed by Universal Dental Lab].
How your information is shared
We share information only with service providers that help us operate — for example, the form-handling service that delivers your submission to us, our website analytics provider, and our website host. These providers process information on our behalf and are not permitted to use it for their own purposes.
We may disclose information if required by law. We do not sell or rent personal information. The specific processors we use are [to be confirmed by Universal Dental Lab — e.g., the form endpoint provider and hosting company].
Data retention
We keep the information you submit for as long as needed to provide our services and maintain your account, and as required for legitimate business or legal purposes. Our specific retention period is [to be confirmed by Universal Dental Lab].
Your privacy rights
Depending on where you are located, you may have the right to access, correct, or delete the personal information we hold about you, and to ask how it is used. California residents have specific rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the sale of personal information — and we do not sell personal information.
To exercise any of these rights, contact us using the details below. We will respond as required by applicable law. The full scope of rights and our verification process is [to be confirmed by Universal Dental Lab and counsel].
Security
We take reasonable measures to protect the information we handle. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children’s privacy
This website is intended for dental professionals and is not directed to children. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the effective date below. The effective date of this version is [to be confirmed by Universal Dental Lab].
Contact us
For any question about this policy or your information, call us at +1 747-268-0808 or write to Universal Dental Lab, 132 W. Verdugo Ave, Burbank, CA 91502. A dedicated privacy contact email is [to be provided by Universal Dental Lab].